Senior Presales Engineer

Description

We’re looking for a Senior Presales Engineer to lead clients through the complete lifecycle of AI Rudder’s voice automation solutions, from discovery and solution design to implementation, optimization, and long-term success.

This role is ideal for a strategic, technically savvy consultant who thrives on translating complex business challenges into impactful AI-powered voice solutions. You’ll be the bridge between client needs and our cutting-edge technology, ensuring every engagement delivers measurable value and ROI.

If you’re passionate about AI and automation, enjoy hands-on solutioning and project ownership, and excel in client-facing, fast-paced environments, this is your opportunity to make a real impact.

Key job responsibilities

• Own the end-to-end client engagement journey, from discovery and scoping to solution design, validation, and implementation.
• Design and deliver Proof-of-Concept (PoC) and Proof-of-Value (PoV) projects that effectively demonstrate solution impact while optimizing for cost and time.
• Collaborate cross-functionally with Sales, Product, Engineering, and Customer Success teams to ensure alignment on technical feasibility and business value.
• Translate technical capabilities (AI, LLM, APIs, VOIP, ASR, NLU, TTS, etc.) into tangible business outcomes for enterprise clients.
• Lead solution presentations and negotiations, ensuring clarity, confidence, and stakeholder buy-in at every stage.
• Manage multiple concurrent projects with clear communication, strong prioritization, and timely execution.
• Drive recurring service success, including identifying and executing upsell and cross-sell opportunities.
• Represent AI Rudder at client meetings, webinars, and industry events, showcasing thought leadership and product expertise.
• Continuously learn and innovate, staying ahead of AI trends to advise clients and improve solution offerings.

Key Metrics of Success:

• Timely and high-quality project delivery across full implementation lifecycles.
• High client satisfaction and retention rates.
• Conversion success of PoC/PoV into production projects.
• Revenue growth through renewals, upselling, and cross-selling.
• Positive internal collaboration feedback and stakeholder satisfaction.

Required qualifications

You are a strategic problem-solver with a strong blend of technical fluency, business acumen, and execution focus. You lead with curiosity, communicate with clarity, and deliver with precision.

Background & Experience:

• 5+ years of professional experience, including at least 3 full project implementation lifecycles.
• Proven pre-sales and solutioning experience in SaaS environments.
• Experience with recurring services — driving upselling and cross-selling initiatives.
• Solid understanding of startup and enterprise business processes.
• Bachelor’s degree required; Master’s degree in a business or technical discipline preferred (or equivalent experience).

Skills & Knowledge:

• Strong command of AI concepts including ASR, NLU, TTS, LLMs, and related lifecycle management.
• Knowledge of APIs, VOIP systems, application development, and cloud/on-premise deployment methodologies.
• Strong analytical, decision-making, and negotiation skills.
• Exceptional communication skills in English and Vietnamese, both written and verbal.
• Proficiency in solution architecture, project management, and CRM tools.
• Experience with SQL or similar database languages is a plus.

Personal Traits:

• Strategic thinker with a hands-on, execution-driven mindset.
• Natural leader with excellent collaboration and stakeholder management skills.
• Detail-oriented, organized, and able to manage multiple projects simultaneously.
• Passionate about continuous learning, innovation, and excellence in AI solutions.